For organizations to be truly digitized, Service delivery needs to follow a different rhythm and democratize automation. In this article, we look at the challenges impeding Enterprises in democratizing automation and show how DigitalXC Service Cloud can help address them successfully — The case of dedicated Automation teams is fast losing relevance: Enterprise Service Delivery today is largely ticket driven. Service needs are raised as tickets through a ticketing system and resolved by a support team. More than 80% of the workload of support teams is towards service-delivery. Automation today plays a…

Over the next few years, IT Service delivery will move to a productized IT model where every user need will be like an app or a Service catalog, that is fully automated and can be subscribed from an App-store. …

Manufacturing, Automobile and Electronics industries have leveraged the benefits of Componentization to enhance agility, speed and to lower cost. It is time now for IT services in ‘Digital world’ to embrace this paradigm shift to transform their own industry. What is Componentization? Componentization refers to breaking services into ‘atomic’ units…

By 2025, 70% -80% of user interactions in an Enterprise will shift from web to alternate channels. How well are you planning to address this shift. The blog discusses the current scenario in Enterprises and the architecture shift required to enable this change.. In this concluding blog of our multi-part…

It is time for IT services to enter the realm of metered and utility model of pricing (pay-as-you-go). Service catalogs are priced based on their value and complexity. …

An Enterprise service marketplace is an App-store or Google-play equivalent that provides automated services as Catalogs. Digital transformation will usher in changes in the way services will be procured. Say goodbye to the complex world of buying, building and implementing complex tools/automation platforms. In our continuing Digital Service Model blog…

We are in the world of subscription economy. The current approach of buy/build/operate for products /platforms does not scale in the digital world. Let’s take cue from Digital native companies in moving to a subscription approach. Say good-bye to long implementation cycles in Enterprise service delivery. As part of our…

Each service in an Enterprise will be treated like a product in Digital World , that is highly standardized & templatized . Productization helps services to be delivered zero-touch and enables them to be transacted over a service exchange. But designing these services requires a completely different mindset and rhythm.. …

Digital Service Model Blog Series - Part 5 — Organizational service layers are tightly coupled today with their traditional processes, Enterprise systems and a plethora of automation solutions. To accelerate digital, it does not help to invest in more tools or platforms. Their benefits will taper out after a while. The solution is to abstract service delivery from underlying…