Why is a cloud-based service delivery critical for Digital Enterprise…?While every Enterprise is keen on accelerating automation and enabling digital operational models, their approach to Service delivery is…Jun 17, 2021Jun 17, 2021
Democratizing Service AutomationFor organizations to be truly digitized, Service delivery needs to follow a differenent rhythm and democratize automation. In this article…Oct 27, 2020Oct 27, 2020
Catalog is the center of a Service Delivery world in Digital ageOver the next few years, IT Service delivery will move to a productized IT model where every user need will be like an app or a Service…Oct 14, 2020Oct 14, 2020
Unlock Enterprise Agility through ComponentizationManufacturing, Automobile and Electronics industries have leveraged the benefits of Componentization to enhance agility, speed and to…Oct 1, 2020Oct 1, 2020
Enabling an Channel Shift in Enteprise User experience..By 2025, 70% -80% of user interactions in an Enterprise will shift from web to alternate channels. How well are you planning to address…Sep 22, 2020Sep 22, 2020
Metered pricing model in IT servicesIt is time for IT services to enter the realm of metered and utility model of pricing (pay-as-you-go). Service catalogs are priced based…Aug 25, 2020Aug 25, 2020
Accelerate Digital through a Service Marketplace..An Enterprise service marketplace is an App-store or Google-play equivalent that provides automated services as Catalogs. Digital…Jul 20, 2020Jul 20, 2020
Enabling a subscription model in IT Service DeliveryWe are in the world of subscription economy. The current approach of buy/build/operate for products /platforms does not scale in the…Jul 8, 2020Jul 8, 2020
Service is the new productEach service in an Enterprise will be treated like a product in Digital World , that is highly standardized & templatized …Jul 2, 2020Jul 2, 2020
Abstraction is key to rapidly scaling Digital Services in an EnterpriseDigital Service Model Blog Series - Part 5Jun 18, 2020Jun 18, 2020
